It's Time to Jump!
Sunday 4/25/10Now that we've identified the strengths of your small business (February) and discussed how to create a game plan that makes the most of those strengths (March), it's time to put that game plan into action.
Step 3. Execute and evolve that plan, and continue to build momentum.
Your game plan will be unique to your business, industry and personality type. Whether you're playing Monopoly, chess or LIFE (see March column), your plan can succeed only if it's actually carried out.
Who hasn't heard the riddle about the toads on a log? Three toads are sitting on a log and decide to jump off. So, how many toads are still left on the log? Three; they all decided to jump, but none of them took an action.
First, we have to presuppose that in your plan (strategic plan, marketing plan, communications plan, growth plan…), you've broken down your large objectives into smaller goals, and then gone one level (or more) deeper to turn those smaller goals into detailed tasks.
If you hadn't gone to that level of detail, now's the time to do it. Go ahead; I'll wait.
[Imagine easy listening elevator music here.]
Stumped? Okay, let's see if this helps.
Let's say that your main objective is to grow your widget sales by 10% within the next 5 years. In order to reach that target, your goal is to grow your current client base by 15% (to account for attrition and economic fluctuations). And in order to reach that goal, you've identified three tasks:
- Ask five of your current clients for one referral each.
- Attend one additional trade show in the next 18 months to promote your new widget design.
- Publish a bylined article in the trade journal for the American Widget Association.
This example is overly simplified, but do you see how it works? Start with a big-picture objective, then create real, achievable tasks to help get you there.
Since we have our handy widget example, let's use that to illustrate our final step of this process:
- Execute: Now is the time that you'll need your task lists. There's no hard-and-fast rule for where to start on your list…sometimes it makes sense to start with the easiest ones that you can quickly take care of…other times a task may require some advance planning and you need to work on that one first.
For instance, in our list above, I might suggest working on the trade show first. To secure a booth space for an upcoming event, you'll probably need to research industry shows, find out which ones are most popular with potential widget clients, decide how much space you'll need (if any), estimate the cash outlay so you can apportion resources, and more.
And I typically ask a client for referrals in person (that kind of favor is something you can usually bring up at the end of a meeting or over lunch), so this task will probably take several weeks to complete.
Writing an article can be a time commitment for you and for your editor/proofreader, so it's helpful to have those resources set aside before you begin.
- Evolve: Keep in mind that your plan will never be enshrined in the National Archives in Washington, D.C. Schoolchildren and tourists will never parade past a glass-enclosed case, point at your masterpiece and whisper in awed tones, "I can't believe I'm so close to this piece of history."
Your plan is a working document; it should have scribbles, scratches and a revision date. You should discuss it with a trusted team of advisors to get their thoughts and opinions. You should be willing to
hear objections to your ideas (even if you don't act on them.)
Just as your business has (most likely) changed from what you originally envisioned, your plan will grow, morph and adapt to fit your needs, aspirations and ideas. And that's a good thing. If people didn't change and evolve to suit changing conditions, we'd never have invented air conditioning or developed the technology to cram pre-formed biscuits into a pop-open can.
- Build Momentum: Remember that motivation you had when you started your business? That nagging thought that wouldn't go away…the idea that stuck in your head saying you just might be able to make a go of this crazy idea…?
That's what working this plan can do for you. It can motivate you to take charge of your destiny just as you did when you stopped working for someone else and took a chance by working for yourself. Creating a plan that takes your biggest aspirations and carves them into manageable tasks puts you in the driver's seat, ensuring that you're doing what you can to build this business.
So, have you jumped off the log yet? Email me at adam@gladworks.com and let me know where you land.
Next month, we'll talk about some tactics for motivating and managing your employees.
What Game Are You Playing?
Thursday 3/4/10Last month, we talked about the first step in growing your business: identifying both your strengths and your opportunities. This month, we'll move on to the next step:
Step 2. Create a game plan that builds on those strengths and takes advantage of those opportunities.
Now that you know what elements of your business work for you and what objections your prospects may have about working with a small company, it's time to develop a profile of your company. Here's where we figure out if you're playing Monopoly, chess, or LIFE.
Monopoly
If you're bent on acquiring more, charging more and growing to be the biggest, baddest kid in the neighborhood, you're probably a Monopoly maven. You move nimbly to find opportunities to expand in your industry (either vertically or horizontally) and seek to dominate your competition. You don't mind adding management when it's needed, but tend to work best with management who can handle an ever-changing landscape and rapid growth. You focus on building a strong team that is along for the ride, and tend to reward them handsomely for loyal service.
Starting with a relatively small staff may seem like a disadvantage, but you quickly recognize that the team you've cherry-picked works hard enough to compensate for that shortage. And because your game plan is to acquire services to broaden your offerings, you tend to have an eye out for vendor partners who may be eligible for a takeover when the time is right. Your goal is to become broad enough and/or deep enough to be recession-proof so that your clients can rely on you for years to come.
Chess
If you move deliberately and methodically in executing your strategies, you're probably a chess connoisseur. Your goal is not necessarily to be the biggest in your field, but rather to be the smartest. You think carefully before making any move, and when you do execute, it's sure and fast. You seek like-minded partners who add strategic value to your business and can help you build a reputation for having brainpower in your industry. You want to be regarded as experts in your world, and you know that clients will be willing to pay more to work with your stellar team.
When it comes to making your next move, you carefully judge what players to add to your team. Rather than hiring on a whim, you assess not just what work needs to be done for the present, but also how a particular hire could help you move forward to achieve your longer-term goals. You are also careful to evaluate potential vendor partners; because you value your reputation in the market, you want to ensure that your recommendations reflect well on you. In terms of longevity, you believe that your experience, intelligence and consultative input guarantee that you'll be around for a long time.
LIFE
If your business goal focuses more on the journey than on the destination, you're probably a LIFEr. You pay careful attention to the warning signs that go up in your industry, and work hard to adapt to changing conditions as needed. You tend to grow your staff organically, adding services as needed to meet your clients' demands so you don't generally have an abundance of fluff in your company. You feel a personal connection with those you work with, which keeps you motivated to continue moving forward on your business journey.
To stay ahead of the curve, you are likely to have a staff that
can wear a lot of hats so you can own many services in-house without relying on outside vendors. To supplement services you don't provide, you carefully assemble a key group of third-party vendors that you trust to deliver for your clients the way you
would. And you're in this for the long haul: you believe it's more important to stay in the game for a lifetime and keep your team happy and employed than to become the Walmart of your field.
Do you recognize yourself in any of these descriptions? Or are
you a hybrid of them? I'd love to hear your thoughts...email me at adam@gladworks.com.
Next month, we'll address the final step in growing your business and look at how you can execute and evolve your game plan.
Food Fears: No Need for Organic Anxiety
Monday 7/14/08
Walking down the aisles of your local supermarket, you've probably seen all the product packaging promoting the benefits of organic food. Everywhere we look, we’re taught that organic food is healthier, more nutritious, and free of chemical substances when compared to conventional foods. Some products even claim to protect consumers from cancer-causing pesticides. (I’ll take those in bulk, please!)
So is organic food truly a miracle? An escape from all our processed and genetically-altered products?
According to the National Center for Public Policy Research, 85% percent of Americans think so. Corporations such as Whole Foods Market, Ben & Jerry’s Homemade Ice Cream, and Wild Oats are profiting from publicity about environmental topics and our society’s obsession with food and health issues.
Many consumers assume that organic foods don’t contain pesticides or chemical fertilizers, but that may not be accurate. In most cases, organic farming is defined by what the farmers do not do to their crops rather than what they do. Even today, there seems to be little consistency in the methods of organic farming. Most of the organic movement is based on each farmer’s personal attitude, tactics, and philosophy on farming.
Some food manufacturers lead consumers to think that organic food offers nutritional benefits not found in other foods. But this isn’t true. Conventional brands have the same vitamins and minerals as organic products. Even the Organic Trade Association has published reports concluding that there is no scientific evidence that organic food provides more vitamins and minerals.
So with the expensive prices of organic foods and no extraordinary benefits, how will these businesses grow? How will they entice customers away from non-organic products?
Enter the “food fear” campaigns.
Some organic retailers design product packaging and advertisements that create broad public misperceptions, to discourage the use of products that are sometimes just as safe and usually more affordable.
This tactic seems to be working: U.S. organic food sales represent a six-billion dollar industry. And growth in certain food categories, like baby food, has increased by 110%.
So, the next time you go grocery shopping, pay attention to the marketing, and recognize it for what it is. And don’t be afraid to not go organic. Stick to foods that won’t break the bank and guarantee the same great nutrients…now that’s nothing to be afraid of.
For What It's Worth
Monday 7/14/08
Here’s a question confronting our latest crop of graduates: is the value of education worth its cost? It depends on who you ask.
With a four-year degree at a private college averaging $100,000 many college students graduate with thousands of dollars in debt, and often no job in sight. College loans and credit cards are making it easier to look past the expensive costs of tuition, books, and room and board, and the costs pile up quickly.
So is college worth the cost?
Most economic reports say yes. Throughout a working career, having a college degree can yield up to $1 million dollars more in pay than a high school diploma. Average income for a college graduate is $56,788 per year versus the average income for a high school graduate at $31,071.
In fact, obtaining any kind of degree after high school increases your paycheck substantially. Graduates from top trade school DeVry University have reported a 70% success rate in landing a job, and many secure jobs with salaries near $50,000.
Statistics aside, the true value of secondary education goes beyond pop quizzes and final exams. College helps develop students’ professional communication skills and teaches them to solve more of life’s problems. In college, some of the most important learning happens outside the classroom through activities, campus organizations and clubs. And a college internship is a great way to test-drive a future career.
Regardless of what you study, remember that, although money doesn’t bring happiness, it can help pave the road.
Choosing to exhibit at a trade show is a strategic decision. Perhaps now more than ever, the decision "to show, or not to show" is fraught with huge financial risk. Costs for services like labor and freight continue to rise, and travel expenses are becoming an even larger part of the pie.
That said, the trade show arena (the figurative one, not the literal one) offers some unbelievable bargains. The payoff in terms of face-time opportunities with clients and prospects is still one of the most cost-effective and time-efficient ways to connect with your audience.
And the impact of a trade show exhibit on your brand perception and brand equity can be significant. Imagine what the trade magazines would say if Ford didn't exhibit at the International Auto Show in Detroit?
So to help you decide if you should show (or not show), here's the list of things your competitors wish they'd known.
- Know your audience. Before you spend thousands of dollars to attend a show and put on a great display, think about who you want to see. Does your target audience attend trade shows and conferences? If so, which ones? And who will attend the show: a key decision maker who you've been dying to meet in person, or her top-notch assistant who loves to travel and get free goodies? Make sure it'll be money well-spent before you invest $5,000 to rent exhibit space where you don't need to be.
- Communication is key. Assuming you're ready to take the plunge and exhibit, think about what you want to accomplish with your exhibit. Do you want to introduce a new product line to the masses? Provide a quiet refuge where your reps can converse with key prospects away from prying eyes? Encourage people to visit your booth and nest for a while? Tell your design agency what your goals are before they start designing so you don't end up wasting their time and your money.
- You get what you pay for. When it comes to purchasing an exhibit, don't be afraid to invest in quality. With relatively minor maintenance, an exhibit can easily last for 20-30 shows or 5-7 years, whichever comes first. So that extra 10% you pay now could save you huge headaches in the long run.
- Don't be a know-it-all. When you do decide to invest in an exhibit or graphics, be smart about it. Hire a reputable firm who understands what it takes to build an exhibit that makes a good 3D impression and listen to them. They're the experts when it comes to knowing what materials will last and wear well (laminates and fabric) and what materials won't (metal and glass).
- Love me for my body. Don't buy an exhibit from someone just because he's a nice guy. Remember that your salesperson is the face of the company, and will probably not be the one who will actually build the exhibit, so make sure there's a strong, capable body of people behind him who can deliver what he promises. And speaking of bodies, exhibit display companies come in all shapes and sizes, so find one that fits you.
- The fine print. Pay attention to the details of what is, or is not, included in the price you're paying. If you're unsure of what something means, ask. While the trade show industry has its quirks and foibles, it's not brain surgery. So if it doesn't make sense to you, be persistent and make sure you know what you're paying for.
- Going through a growth spurt? If you already have an exhibit and want to book a bigger space at next year's show, you may already be worrying about the additional cost to build a new booth. Fear not: there are smart ways to augment what you already own, so you may be able to have another year or even two to save for the next generation of your exhibit. Talk to your agency about custom rental components, alternate configurations or low-cost large-format graphics; they may be just what you need.
Exhibiting at a trade show can lend credibility to your company, reach a number of key clients and prospects quickly and easily, and be a great investment as you grow your company. Doing some homework beforehand will help ensure that you reap much more than you sow.
Next month, we'll look at ways to make your use of direct mail more... useful.
Breaking the Campaign Mold
Friday 3/21/08
If we ever thought there was one way to campaign for the presidency, the 2008 primary season has changed that opinion forever.
Gone are the days of stumping, baby-kissing and whistle stops. Welcome to the virtual world of in-your-face, on-your-airwaves, everywhere-you-look politicking.
In the past, candidates have employed image makers who managed, guided and refined their guy to make sure he looked and sounded presidential (i.e., electable). More than ever, this year’s candidates have embraced the value of marketing themselves to the American people, and they have hired professionals to help them.
Take a look at the websites for Hillary Clinton, John McCain and Barack Obama. These candidates’ marketing teams have a keen sense of the value of branding and of what it takes to sell a product.
- McCain, Clinton and Obama all have iconic logos.
- All three have blogs and online stores to sell their own branded gear.
- Each candidate’s site offers a variety of video clips and commercials designed to promote themselves and feature their brand in the best possible light.
The 2008 race is historic for a number of reasons…
Barack Obama is the nation’s first African American who stands a real chance of reaching the White House. While some claim that his lack of executive experience makes him less qualified for the post, his marketing team has designed his brand to appeal to a Generation Y who have been notably apathetic about their parents’ politics and who are far from jaded. This target market is tech-savvy, energetic and assertive, and the Obama team has galvanized them in a way that is enviable.
John McCain has been seen as the solid, tried-and-true option for America, and the challenge to his marketing team is to make him more hip and accessible to those who have not fared as well under previous Republican leadership. His marketers have developed a male-friendly brand characterized by the team of McCain Aces (donors) which helps them feel a sense of connection to this member of the generation of senior cohorts.
Hillary Clinton is the country’s first woman who could actually be elected President of the United States. Her branding team has struggled with making Clinton’s image softer and more human, and their choice to feature relevant issue-laden headlines (e.g., “Providing Affordable and Accessible Health Care” and “Supporting Parents and Caring for Children”) and stylish, female-friendly gear connect her brand to a primary target market (women) through an intensely personal connection.
Rather than just using their websites to collect donations and feature news releases, this year’s crop of candidates have created ways to—in very real terms—sell themselves to the American voters.
The only question that remains is, what will we buy in November?
How Much Good Will Can $3M Buy?
Tuesday 2/5/08To begin this story, let's start with some basic stats:
- According to the Marketing to Moms Coalition (MMC), American mothers are responsible for purchasing power to the tune of $2.1 trillion/year.
- Mothers typically have the last word in deciding what products their families consume.
- In a recent MMC survey, three-quarters of mothers feel that Super Bowl ads don't target their needs at all.
This veritable gold mine of marketing has been completely untapped for years, with most advertisers preferring to spend their money reaching out to the male demographic who usually watch football. Many have missed the fact that, unlike most football games, the Super Bowl has become more of a social event than a typical sporting event.
So we asked, how would marketers reach this group? In the world of professional sports, what novel approach could catch the attention of mothers in the audience without putting off the traditional male viewer?
We have an idea.
What if a major advertiser deliberately chose NOT to buy a Super Bowl ad? It's a radical thought, yes…but imagine that an advertiser instead launched a campaign in which they proclaimed that instead of spending $3M for :30 of air time, they spent those dollars to help others. By donating to a mom-friendly nonprofit, an advertiser could net a huge amount of customer loyalty.
What is that kind of positive publicity worth in today's dollars? That's the $3M question…
2008 and beyond!
Tuesday 1/8/08You’ll notice that we’ve deliberately refrained from posting a “best of” list for 2007. And for good reason.
We believe in using the past as a learning tool, but it doesn’t pay to get too overwhelmed or to drift into morbid reflection. Because today—as every day—we’re moving forward…ever forward.
What do we look forward to in 2008?
- More online video. It’s impossible to escape the pervasiveness of online video as a marketing tool. Whether it’s a flash presentation on your website, a training module broadcast around the globe or the latest “Will It Blend” segment on Youtube, we are all hooked on video content. And with the prevalence of mobile video streaming, it’s likely that this trend will continue growing.
- Green is in…for good. It’s no longer only the granola hippies who recycle and compost. Going green is now mainstream, embraced by Nokia, Toyota and Frito Lay …and this movement shows no sign of slowing down. (Can you hear the planet’s collective sigh?)
- Video games: no longer just for those with thumb dexterity. Thanks to galactic leaps forward in technology, games that create an interface between onscreen action and live motion are all the rage. Think wii, Guitar Hero and Rock Band. Even the “regular” at-home console games are well beyond their Atari beginnings. (Have you seen PS3?)
Long story short: 2007 is over. 2008 is just beginning. And from here, it looks like it’ll be one to remember. (At least until next year…)
Do you need the perfect gift?
Friday 12/7/07It’s inevitable. No matter how much you plan in this holiday season, there’s always one last gift you forgot to buy…one last-minute add-on to a loved one’s wish list…one last person for whom you feel a sudden rush of generosity.
What is there to do? Where do you start? Where can you go for a great, fun, absolutely perfect gift?
Seek no more in vain! We’ve polled our staff for the best sites and have come up with a list of their favorites. Some of these sites also have brick-n-mortar stores (if you’re really in a rush), but all are well worth a visit.
And to simplify your life, Ann (a self-described Christmas enthusiast) has organized them into easy-to-use categories.
Enjoy!
For the bargain hunter
For the confection connoisseur
For the outdoorsy type
For the tech-savvy
For the artsy folk
For the holiday hostess
For those with impeccable taste
For the man in your life
For your main squeeze
For the trendy teen
For the kids (or the kid at heart!)
Joy to the World Wide Web
Thursday 11/29/07
Remember the good old days of using a favorite catalog to write your Christmas list? My companion was a classic behemoth that became my toy-shopping bible, happily lugged from place to place while I daydreamed about the Barbie Dream House and EasyBake Oven that Santa had, no doubt, set aside for me.
It was a sad day when, due to changing lifestyles and so-called “advances” in technology, these Christmas catalogs became just a fond memory. Since the Sears Wish Book—one of the last to succumb to the advent of the web—was discontinued in 1993, a whole generation of children has missed out on this cherished holiday pastime.
But no longer must the nation’s youth bookmark toy websites in the world-wide web’s virtual catalog! At long last, the Sears Wish Book is being resuscitated. The updated version will be trimmed from 700 to only 188 pages, but the nostalgia of dog-earing your favorite pages remains the same.
The catalog’s return also reconnects us to (oh, happy day!) human operators who can answer questions and offer advice relating to size, color and shipment—a dynamic that is often lost on the internet.
Sears is not alone in its marketing venture. “Our catalog is itself an advertising vehicle, and it is an effective way to drive traffic to our website," said Mary Rose MacKinnon, an L.L. Bean spokesperson. According to Advertising Age, retailers report that 13% of their new online customers last year came because of catalog mailings; conversely, about 43% of catalog customers also buy online. According to Bette Kahn, spokesperson for Crate & Barrel, "There's no question, when people receive the catalog, it's a call to action. It brings them into the stores as well as online."
How long can the real world and the virtual world continue to peacefully co-exist in the wonderland of holiday shopping? The jury’s still out, but let’s hope it’s at least long enough to return all those wrong-sized clothes…
