Smile... You're On the World Wide Web!
Wednesday 4/1/09So, is a picture really worth a thousand words? If the picture's on your website, it could be worth ten times that many.
Considering that the average visitor spends less than a minute on your website, the design of your site needs to quickly and easily communicate who you are and what you do. When you have a small window of time to say, "I am a friendly, thoughtful, customer-service-oriented business with happy customers," good quality images may be the perfect way to do it!
Including images in your website design is like hanging pictures on the wall: your house may not look bad without the pictures, but it can look so much better with them. Using imagery on a website adds color, breaks up monotonous text, and helps frame what is most important on the page. And using photography to make the site look better means visitors will stay longer... always a good thing.
But how do you decide what images to use? And how much will this cost anyway?
There are a number of options available to suit any size budget...
- Smile! You can choose to hire a photographer to shoot some photos that are exactly what you need. If you make a specialty product or own some unique manufacturing equipment, or if your facility or your staff can be a draw for your prospects, this option may be the most effective one for you. A good photographer will provide you with a library of images you can use for your website, print collateral, annual reports and for a wide variety of other uses. (Just be sure to tell them what you're looking for, so you can get what you need.)
- "Today, the stock market stayed steady..." Another option is to purchase stock photography. And even here, there are two distinct camps: rights reserved and royalty-free.
Rights reserved images are photos that are available for sale by photographers or agencies. The prices can vary dramatically, but if you need a particular high-quality image for a specific purpose, it can be money well spent. Keep in mind that when you purchase a rights reserved photo, you're paying for exclusive rights to use that photo in specific applications, so the cost depends on how you'll use it. You'll need to specify the details of how, when, where, and how often the image will be seen when ordering.
Royalty-free images are photos available for sale by agencies and online vendors. These photos can be sold individually or in sets (for instance, medical or hospital imagery), and are typically less expensive than rights reserved photos. The image quality is still quite good, but because you're not purchasing exclusive use of the photos, remember that the agency can sell the same images to a number of organizations.
A friendly reminder: it's illegal to use any artwork (including photography, clip art, illustrations or paintings) without permission.
When it comes to photography, size does matter.
In imagery, the important thing to keep in mind is the resolution. Just like high-definition TV, the higher the resolution, the sharper the image will be. Resolution is measured in "dpi" or "dots per inch". The higher the resolution (the more dots of color per inch of image size), the better the quality of the image.
For your website, the image resolution standard is 72 dpi because that's the resolution of most computer screens. (If the image you have is a higher resolution, you can use a photo editing program to change the dpi.)
Remember... the images on your site are intended to entice visitors to stay a while, so think about what images will keep people on your site long enough to find out what a great company you are!
Next month, join us as we discuss some e-marketing options you can use to drive more traffic to your site.
Whether used in print or online, designing an ad is all about one thing: delivering a message that drives a prospect to become a customer.
Most companies change their ad designs over time to reach new and changing audiences. As your company's profile changes, your market matures, and your product offerings grow, your advertising and marketing efforts should evolve to suit your needs.
You know that your audience has a finite amount of attention, so you want to make it worth their while to give you some of it. To that end, it's important that your message be succinct and simple.
Here are four tips for keeping your ad on-target:
- Is it big enough? Keep in mind the size of your ad. The message you can communicate in a full-page ad is somewhat different from the message you communicate in a one-column filler ad. And determining content for that 100x160 pixel web ad calls for a different approach than designing a popup window with animation. Small ads can work well, so talk to your agency about ways to make less look like more.
- What do you want it to do? What business problem are you trying to solve with this ad? Answering that question drives the content for your design. If you're looking for more visits to your store, invite people to it. If you want people to remember the name of your new product, make it look and sound appealing. If you want to announce a new service you're offering, say that.
- How important is it? Not everything in your ad will be equally important, so keep that in mind when creating your ad. Think about what will sell your message and focus on that, then prioritize the rest of your info and plan accordingly. If you're selling web design services, you probably want to direct prospects to your own website, so make that part of your ad prominent.
- Does it look right? Keeping in mind the business problem you've just identified and the audience you want to reach, be sure your design concept demonstrates the right message. The point of advertising is to communicate a message, so don't fall in love with form over function. It's important to communicate both verbally and visually, so if you're talking about how your organizing system minimizes the chaos in a customer's life, don't use an image of a person with a messy house.
Work closely with your agency to learn more about how to create an ad that is appropriate to your audience and that causes your prospects to become customers.
Next month, we'll discuss ways to get the most from your radio and TV marketing.
Does Your Targeted Mail Hit the Bullseye?
Friday 8/1/08With the prevalence of email, text messaging and IMs, it seems hard to imagine that conventional mail (a.k.a., "snail mail") could be an important marketing vehicle. And yet, millions of dollars are spent by companies each year to create direct marketing pieces that deliver an experience right to your door.
How do you know if you should reach out and touch someone in their mailbox? Just ask yourself three questions:
- Do you want to touch them? If you want to market to a particular geographic area, direct mail may be your best bet. There are dozens of mail list services that sell lists segmented in a variety of ways. If you're a pizza shop that offers delivery in downtown Cleveland, you can send your menu to potential customers in your city, or even in a specific zip code.
- Do you want them to touch something? If you want to send a "thing", direct mail is the way to go. Does your mailing include a coupon? A logo'd magnet? A free gift? There's a reason that Easter Seals sends out those preprinted address labels year after year.
- Do you want them to do something? If you want your customers to connect you to your mailing, this method could be the perfect option. Whether that means sending a refrigerator magnet in your mailing, offering a special discount to shoppers who bring your postcard into the store, or including a scratch-off prize to a number of "winners" to encourage visits to your restaurant, the mailing should tie directly to your promotion and your company.
Assuming you have good reason for entering your prospect's home or work space, what should your direct mail piece look like?
There are dozens of books, blogs, websites and experts who all have opinions about what works and what doesn't. If you don't have time to collect the wisdom of the ages and distill it into a few simple rules, no need to worry; we've done that for you here.
Unlike digital media, direct mail actually shares time and space with us. Your prospect can see and touch it. And with the wide range of design methods and printing technologies, the options for creating a unique and appealing campaign piece are limited only by your (or your agency's) imagination.
Five Rules to Direct Mail Excellence
- Say what you mean. Then, say it again. And close by saying what you just said.
- Use a great designer. If you skimp on the look, no one will read your mailing. Trust me.
- Find the people you want. Make sure you know who you want to reach and where they live, work and/or play.
- Keep it simple. Only Publishers Clearing House gets away with complicated mailings.
- Don't shower them with love. Make sure you have something to say that's worth the time, effort and expense of creating a mailing.
Creating a winning direct mail piece can significantly impact your bottom line (plus or minus), so work with an agency that's designed mail you would read, and let their expertise work for you.
Next month, we'll deliver the primer on how to create winning print ads.
No Love for No. 9
Friday 10/19/07The Ventura County Star is reporting that their local congresswoman is taking aim at women's mags. Capp's wrote an editorial on Friday, denouncing a number of women's magazines with young female readership for carrying ads (pictured here) for Camel No. 9, or more specifically, for ignoring her letter signed by 42 members of congress imploring them not to run the ads. But should we share her disappointment? Do women's mags like Vogue and Allure and Cosmo Girlreally "set trends for the country, and have [they] historically served as respected sources for articles on women's health and fitness"? Shockingly, she noted that "all of these publications seem to care more about their bottom lines than the health of their readers."

In response to two letters Capps sent to the publishers of 11 leading women's magazines (one in June and a follow-up in August) asking them to voluntarily stop accepting advertising for Camel No. 9, seven eventually wrote back. "None of them promised to drop the ads," notes the Star.
In his response, Vogue publishing director Thomas A. Florio lectured that Congress should focus on creating guidelines for the marketing, distribution and sale of tobacco products rather than trying to 'bring pressure' on a magazine to 'forgo its legal right to conduct business.'
'Any other pressure or coercion to alter the legal right of any citizen or company doing business in America is at odds with the basic fabric of our country's value system,' Florio wrote.
Camel's new, feminine cancer sticks are re-imagined for a female consumer (the box is pink!). Camel realized its brand was woefully skewed towards the male sex, so it created No. 9 to “focus on products that are ‘wow,’ ” Cressida Lozano, vice president for marketing of the Camel brand told the New York Times [link requires free registration]. Lozano noted that No. 9 adds “fun and excitement to the category. What we’re about is giving adult smokers a choice,” Ms. Lozano said, “with products we believe are more appealing than existing products.”
Stay-at-home-mom Angela Rewis, 26, approved of the new choices offered to her. "They're a sweeter taste, and they don't stink like regular cigarettes. And I like the pack," she told NPR. "It's more for females, instead of carrying around a nasty, ugly pack."
TheAssociated Press outlined the two main arguments in May. While cigarettes are deadly,they're also legal, and publications with a readership of teen girls have the legal right to accept advertising from them. “I'm totally anti-smoking,but a marketer's job is to market and a customer's job is to decide what to buy,” Marian Salzman, executive vice president at the J. Walter Thompsonad agency told the AP. “If the message breaks through, then the marketer has done a good job.”
Minding their Ps and Qs
Friday 10/12/07
For the first time in 14 years,QVC is redesigning itsimage. The television shopping network recently launched a new logo as part of atotal integrated marketing campaign (the first of its 21 years) that aims tooverhaul QVC’s identity from the ground up.
The changes to the updated logo are hardly subtle. QVC went all out, changingits straightforward, plain red letters to a bold, teal Q that surrounds theclassic, simple QVC and resembles a ribbon ready to unravel. The new look hopesto appeal to QVC's target 35+ female audience by urging them to grab thatribbon, unwrap and enjoy the metaphorical gift that the network delivers. DesignblogBrandNew approves, noting "despite the unwatchable content (at least for me), thenew logo surpasses any expectations I may have had about QVC."
QVC’s new logo coincides with an entire campaign based on the first of its threecall letters. “We’d really like to own the 17th letter of the alphabet,” Jeff Charney, the chief marketing officer for QVC toldTheNew York Times. Consequently, the letter appears everywhere from thechannels' catchphrase “iQdoU?” (“I shop QVC, do you?”), to a line ofconsumer-friendly Qture products, to the creation of its first nationaltelevision ad featuring QVC shoppers and the tagline “Merci Beau Q.”Highlighting the distinctive Q to emphasize the social shopping experience,"said QVC presidentMikeGeorge, aims to tap into “smart, savvy shoppers” and get them thinking aboutthe “excitement and feelings” associated with shopping QVC.
Are those feelings enough? Companies like QVC should cautiously approach basingmarketing initiatives purely on dominant pop culture presence, warnsAdAge(free registration required for article abstract). Once the initial Q frenzywears off, will all those crazy Qs be enough to keep consumers' interest in anage of online shopping?
Cleaning Up in Aisle 6
Wednesday 9/19/07![]()
What's growing faster than Internet ad spend (and way faster than tv, print andradio)?AdvertisingAge reports that Shopper Marketing has doubled since 2004 and is on pace foran annual growth rate of 21% through 2010, making it faster than even theInternet juggernaut (which is rising 15% annually). As usual,P&Gis leading the pack among consumer brand powerhouses, spending at least $500million annually on shopper marketing.
From decals on the aisle floor to ads on the shopping cart, brands arescrambling to get closer to the point of purchase, increasing the chances ofinfluencing the purchase decision. "Shopper marketing is a new medium asimportant as the internet, mobile or gaming," Starcom MediaVest Group NorthAmerica CEO Renetta McCann told AdAge. MassoGroup estimates 80% of all purchase decisions are made in a retailenvironment.
Shopper Marketing considers shopper identity rather than brand identityaccording toHubMagazine. In the calculated labyrinth of the local grocery store, marketersconsider where products are located and what route customers take to get tothere. For example, by the time customers arrive at the detergent aisle theyhave a full cart, and it is much more convenient to pick up ALL Small &Mighty.
Nielsen isgetting in on the action, having recently announced a new system for measuringthe effects of marketing to an in-store audience. Dubbed PRISM (PioneeringResearch for an In-Store Metric), the project wasunveiledSeptember 27 at theIn-StoreMarketing Expo in Chicago. According toIn-StoreMarketer, "the measurement model predicts consumer reach by category or areaof the store, by retail format, and by day of the week, delivering unprecedentedinsight into the store as a marketing channel."
PANTONE Announces Cure for PMS!
Wednesday 9/12/07
Pantone recently announced it's launching the PANTONE Goe System, a new color matching system. According to their press release, the new orange cube contains the PANTONE GoeGuide, PANTONE GoeSticks, myPANTONE Palettes, plus the ability to travel through time. (Company president Richard Herbert asserts that "Just as the original System enabled the industry to step into its future, PANTONE Goe will impel designers and printers to stay competitive and versatile in today’s challenging and evolving marketplace.”)
The technology will undoubtedly impact the design world. As CreativePro notes, "it nearly doubles the number of unique colors, adopts a logical naming scheme, and comes with innovative color-palette software." With 2,058 versus 1,114 colors, designers will have more versatility. Converting to RGB will be a breeze (the numbers are right on the guide). This implicit dis against CMYK reflects what Designorati calls the interdisciplinary nature of today's design industry. Macworld describes Goe as "two thousand colors and a fancy cube," and notes that the new system will unlikely replace PMS overnight (sorry for the misleading title) since the PANTONE Matching System has been around for over 40 years, and that sort of thing takes time. However, one can assume that the process will be accelerated this time around when Goe becomes integrated into the new Adobe Creative Suite 4.
NFL = New, Fancy Logo
Thursday 9/6/07
As Brand New noted recently, the NFL is updating its logo. After more than 60 years, it’s probably about time.
According to USA Today, the NFL has developed a “leaner, meaner” version to launch next April. Why the change? The darker blue will increase contrast; fewer stars will make the logo easier to reproduce (apparently vendors had been altering the logo on their own to cut down on the inexplicably numerous stars); the football will look less like a “hamburger” and more like the ball on top of the Vince Lombardi Championship Trophy.
While the existing logo had been in use since about 1940, and so has some historic significance, the new design does a good job of trying to infuse the icon with meaning (the eight stars represent the AFC and NFC divisions) while allowing the image to “pop” better (in the words of NFL Marketing Director Lisa Baird) especially on the increasingly small viewing space (computer screens and cell phones) through which more and more fans are interacting with the brand.
How does Milwaukee feel about the proposed revamp? OnMilwaukee.com has some constructive criticism for the logo’s designers: “My review: it sucks.” Apparently, the commentator felt that the old logo said “Don't f--- with us! We're the NFL! Now, enjoy the game.”
As designers, this is the challenge we face when asked to update any corporate identity—even those for an organization with supporters less fanatical than football enthusiasts.
That blind loyalty doesn’t bode well for any NFL teams looking to update their own logos…
Show Me the Money!
Monday 8/27/07
While hot internet properties such as Facebook and Youtube undeniably get eyeballs, marketers have been struggling with how to commoditize that traffic. Just throwing up banner ads hasn’t been working out that well, according to a study from Forrester that recommends moving past run-of-site placements to engage users.
The start-up that turned its Harvard founders into gazillionaires is addressing this issue with an innovative new ad platform. The Wall Street Journal reported yesterday that Facebook is developing a tactic to target its ads based on the details users reveal in their online profiles. While networks like Yahoo! have long used personal data to offer their advertisers behavioral targeting (ads that run based on users’ reading habits and personal info), this would take targeting to another level, as advertisers could match their content with users based on their personal interest--like music, movies or activities. Rather than running as banners, these ads would join the “news feed” that currently relays updates on the user’s friends.
Will it work? Last time Facebook adjusted its format to please advertisers, users weren’t too happy.
Meanwhile, Youtube finally figured out how to unobtrusively incorporate ads into their videos, but that’s all I can say about it because I’ve already used up my allotted space for Google-related news this month.
Ubiquity Works
Tuesday 8/21/07
Over the weekend, the New York Times reported on a recent JupiterResearch study naming Google as the America’s favorite Internet brand. The search-engine-turned-media-company beat out Yahoo, Amazon, eBay, MySpace, Microsoft and AOL, with 35% of the vote.
Why all the love? Could it be Google’s mission “to organize the world's information and make it universally accessible and useful”? Their colorful logo? Their “No Pop-ups” policy? Their fun-loving culture? Their unrelenting rise to world domination?
Besides being the top search engine in the United States, Google owns Blogger, YouTube, and gBox, an online music store designed to rival iTunes. And those are just a few of the products and services we know about…
